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Itil It Service Management
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Raul Said:What are the IT service continuity management manager roles responsibilities?
We Answered:Disaster Recovery Planning
Initial Response Planning
Business Continuity Planning
IT Project Management
Creating Plans and Procedures
Auditing and many more
Virginia Said:Service Delivery Manager job pre-requisites?
We Answered:I am a SDM at a large corporation. ITIL is a good place to start but can be somewhat daunting in interpretation and mental absorption. So, focus on a short and long-term learning goal of ITIL, but don't sweat it immediately.
As far as Technical knowledge, it is not a critical point for an SDM. Depending on the interpretation and implementation of Service Deliver in that company, it should be more focused on customer relations, costs, and forecasting of the Infrastructure needs for the enabling of the business.
So, that is the short and sweet version. But, no.... technical knowledge shouldn't be big, unless they combine multiple roles. You will need to be technically minded enough to adapt to their way, and be able to pull in the resources based on your assessments at times.
Tanya Said:What are the career options for this double major?
We Answered:Double majors are almost as worthless as asking questions on Yahoo Answers.
Far better to pick a single, marketable major and do it better than anyone else. Your mentor is just trying to tell you in a nice way that you've wasted your money and time in school, that's what "you should consider a career in consulting" means.
Florence Said:Hi All, I have done my 10+2+3 (3 years of Diploma). I have one year of IT Service Management experience.?
We Answered:Mail me your resume to my email ID
i will check and will let you know if we can place you in our company.
Varun - Project manager.
Suzanne Said:Help: ITIL Manager Certificate in IT Service Management!!!?
We Answered:There used to be a sample Foundation Exam on the ITIL web site. After 20 mins of scooting round the site, I'm already an ISO9000 Lead Assessor, I tried it and got 77% first time, pass rate was 76%. Most of the questions I got "wrong" were down to nomenclature rather than process and procedure so I would go for ISO9000:2000 Quality Management documentation and bibliography.